Shipping Policy

04.02.2025

www.natalyphilippou.com Welcomes You.

This Shipping Policy refers to the photo products, which are available on the website www.natalyphilippou.com and may be ordered by clients. The products may be delivered in digital or printed format. This shipping Policy refers also to any Album Products which is considered a custom product, therefore any ordered customized album is non-refundable and cannot be returned or exchanged. Exemptions are:

  • If you found any manufacturer
    defect or damage which is evident. In that case, you should contact us and report
    about it within 24 hours from receipt of your order.
  • If the product has been damaged
    during shipping;
  • If there is any error on the
    size of the album, or color.

Please note that delivery options and expected shipping times of the ordered products may be changed according to the client’s address as filled in on the order form. Payment of orders is due in full when the order is placed. 

Shipping costs are based on the point of destination. The cost of shipping for the order is non-refundable. The delivery date may differ due to carrier shipping practices, delivery location, method of transfer and the amount of items ordered. It may vary between 2 and 4 weeks after payment for the print product is received. The digital product may be received within 48 hours (2 business days) after payment is received.

Depending on client’s location, as well as, the size of your order, the additional shipping costs may be applied. If you apply for a rush shipment, it will be provided for an additional charge. All rates are subject to change at any time.

When you buy our products by telephone, mail order, or through our website, you have the right to cancel your order within 7 days for any reason and without a justification.

Client can choose to have the order delivered to the home or office address. www.natalyphilippou.com promises to do its best to make sure client’s order is delivered on time and without any damage. Nevertheless, due to some times of peak demand (Easter, Christmas, Valentine’s Day etc.) shipping may take longer than expected.  

Refunds are not granted for sale item and if the regular priced items have been opened and if it is not in its original condition, or damaged, or for any reasons not due to www.natalyphilippou.comerror. Any item that is returned more than 24 hours after delivery will not be exchanged or refunded.  

In case of any error with receiving your ordered Digital Product, you can contact us within 24 hours after if you have received your order and our staff will inspect the status and depending on what kind of error appeared, all necessary actions will be taken.

For any questions on shipping details or on how to return the item, the client may contact us.

CONTACT US:

Details:  

Full Name: www.natalyphilippou.com